Our Policies

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Online forms are available for you to provide us information about you and your pet prior to your arrival. Information forms are available for new clients, as well as both new patients and existing patients. They are meant to save you time as well as enable you to gather any information we may need to properly care for your pet. You can use these forms to include any additional concerns or needs you want to remember to have addressed at your upcoming visit.

For your convenience, ‘admission’ appointments are available for established patients. An admission appointment means you could bring your pet at the time that works best for you and leave him/her with us for us to complete our work. Usually we will ask you to bring your pet in sometime in the morning so our doctors can examine the patient at the time purposely reserved for admitted patients or in between appointments. Once the doctor is done, you will be contacted to discuss your pet’s care.

We strive to do everything we can to reduce our patients’ anxiety about being away from home. Please feel free to talk with us if you feel that your pet has special needs so that we can agree on the best way to help your pet.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

For the safety of all animals in our care, we require that vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash, PayPal and personal checks. We offer a payment plan through Care Credit which involves a simple credit approval process. This must be pre-arranged before services are rendered.

Need to make a payment online? Using this PayPal link, you may pay with any major credit card or your own PayPal account. When submitting your payment, please call our clinic so we know how to reference your payment.